At Lutsify, we are committed to providing a seamless and efficient delivery process for all our digital products. Please read our delivery policy to understand how your purchases are processed and delivered.

1. Digital Product Delivery

  • All products on Lutsify are digital downloads.
  • Upon successful payment, you will receive a confirmation email containing the download link(s) for your purchased LUTs.
  • The email will be sent to the email address provided during checkout.

2. Delivery Time

  • Your digital products will be available for download immediately after payment is confirmed.
  • In rare cases, if there is a delay in processing your payment, delivery may take up to 24 hours.

3. Access to Purchased Files

  • You can access your purchased LUTs anytime by logging into your Lutsify account.
  • If you encounter any issues accessing your files, please contact our support team for assistance.

4. Non-Delivery Issues

  • If you do not receive the confirmation email with the download link, please:
    • Check your spam or junk folder.
    • Ensure that the email address provided during checkout is correct.
    • Contact our support team for immediate assistance.

5. Technical Support

  • If you experience issues downloading or using your LUTs, our support team is available to help.
  • Please email us at [insert support email], and we will respond within 24 hours.

6. Refunds and Returns

  • As digital products are delivered instantly, they are non-refundable. Please refer to our Refund Policy for more details.