Delivery Policy
At Lutsify, we are committed to providing a seamless and efficient delivery process for all our digital products. Please read our delivery policy to understand how your purchases are processed and delivered.
1. Digital Product Delivery
- All products on Lutsify are digital downloads.
- Upon successful payment, you will receive a confirmation email containing the download link(s) for your purchased LUTs.
- The email will be sent to the email address provided during checkout.
2. Delivery Time
- Your digital products will be available for download immediately after payment is confirmed.
- In rare cases, if there is a delay in processing your payment, delivery may take up to 24 hours.
3. Access to Purchased Files
- You can access your purchased LUTs anytime by logging into your Lutsify account.
- If you encounter any issues accessing your files, please contact our support team for assistance.
4. Non-Delivery Issues
- If you do not receive the confirmation email with the download link, please:
- Check your spam or junk folder.
- Ensure that the email address provided during checkout is correct.
- Contact our support team for immediate assistance.
5. Technical Support
- If you experience issues downloading or using your LUTs, our support team is available to help.
- Please email us at [insert support email], and we will respond within 24 hours.
6. Refunds and Returns
- As digital products are delivered instantly, they are non-refundable. Please refer to our Refund Policy for more details.