At Lutsify.com, operated by Mahadev Enterprises, we strive to ensure customer satisfaction with every purchase. If you encounter any issues with our products, this policy outlines the terms for returns and refunds. By making a purchase on our website, you agree to the terms stated in this policy.

For further assistance, please contact us at info@lutsify.com or +91 7852124512.

1. Eligibility for Returns

As our products are digital downloads, we cannot accept returns. However, we offer refunds under specific conditions as outlined below.

2. Refund Policy

We provide refunds in the following situations:

  • Technical Issues: If the digital product is defective, corrupted, or fails to function as described.
  • Incorrect Purchase: If the wrong product was delivered due to an error on our part.
  • Duplicate Purchase: If you unintentionally purchased the same product multiple times.

3. Conditions for Refunds

Refund requests must meet the following criteria:

  • The request is submitted within 7 days of purchase.
  • Proof of purchase (order confirmation or receipt) is provided.
  • The issue is clearly described and demonstrated, if applicable (e.g., screenshots or error messages).

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after the purchase.
  • Incorrect selection of product by the customer.
  • Misuse or improper use of the product contrary to the provided guidelines.

5. How to Request a Refund

To request a refund, email us at info@lutsify.com with the following details:

  • Full name and contact information.
  • Order number and date of purchase.
  • Detailed explanation of the issue.
  • Supporting evidence, if applicable.

Our support team will review your request and respond within 3-5 business days.

6. Refund Process

If your refund request is approved:

  • The amount will be credited back to your original payment method.
  • Refund processing may take 5-10 business days, depending on your bank or payment provider.

7. Exchange Policy

We do not offer exchanges for digital products. If you need assistance with your purchase, please contact us at info@lutsify.com.

8. Contact Us

For any queries related to returns or refunds, you can reach out to us at:

Mahadev Enterprises
Email: info@lutsify.com
Phone: +91 7852124512